CheckYourReference.com understands circumstances can and sometimes do change, so we offer you the most competitive and client-friendly service policy in the reference verification industry.
Section 1: Report Delivery – Our preferred method to deliver your report is by email. However, we can deliver a printed report by United States Postal Service for an additional fee of $7.95 for each report. Overnight and priority mail is available, but rates will be higher. Please call for details.
Section 2: Cancellation – You may cancel your order(s) for a full refund up until the time we begin work on one or more of your orders. After such time that work has begun, we are no longer able to provide a refund, however, you may cancel your order(s) and we will cease any further work, per your direction.
Section 3: Substitution – If your original named reference is not available ( because they are no longer working at your former employer) you may make one (1) reference substitution. Once a substitute reference has been selected and their information has been provided to us, your order will be concluded with the selected substitute regardless of outcome.
Section 4: Circumstances Beyond our Control/Timeliness: We strive to provide you with timely service; however, the completion of your order is entirely dependent on the availability as well as the cooperation of the reference you have asked us to contact. Reference vacations, illness, family obligations, business commitments, and travel requirements, are the most common obstacles which delay our efforts to contact your reference. Therefore we do not guarantee a specific turn around time, nor do we provide refunds for orders subject to client-imposed deadlines.
Section 5: Third Party Service Providers – Occasionally we are directed to a fee-based third party HR service provider, or a vendor who provides reference or verification information on behalf of employers. In these instances, we have completed our job to the best of our ability and our report to you shall constitute a formal response to your order. However, to extend a courtesy to our clients, we will attempt, when available, to collect any information that would allow further access to any available information from the third party vendor and report that to you accordingly. We do not provide refunds when an employer redirects us to these third party HR service providers.
Section 6: Employer Policies – If your reference is prohibited from commenting, or providing an employment reference due to established employer policy, we expect prospective employers will have a similar experience. We will complete your order and file our report reflecting our experience with your reference as a formal response to your inquiry.
Section 7: Employer Policy Requires Reference to redirect inquiry to Human Resources – If your reference is required to redirect all employment related inquiries to Human Resources we will follow that trail at no additional charge to you. We will file our report noting the original reference response relative to the policy, as well as the information provided by Human Resources.
Section 8: Authorization to Release Information (ATRI) – Some employers require an Authorization to Release Information signed by the former employee before releasing any details regarding your employment. We certainly understand and respect that you may elect not to provide a signed release, however this limits our ability to move your case forward. If you elect not to provide a signed release we will certainly respect your decision. We will close your order without refund
Section 9: Social Security Numbers – Some employers (rarely) require us to provide them with either your complete social security number or a portion of it. Employers use your SSN# as a unique identifier when more than one employee sharing the same name exists in the employer’s files/systems. We understand and respect that you may not want to provide us with sensitive personal information, however we are unable to proceed further if you elect not to. In these cases we will complete your order by filing a written report, which time we will close your case without refund.
Section 10: Reference Fails to Respond – We make every effort to contact your reference, and to collect as much information possible. We check one reference (one person) per order. We do not substitue, or otherwise replace your original reference selection should that reference elect not to cooperate. We will make a minimum of 6 contact attempts (with messages). If your reference fails to take or return our calls/emails, we are forced to conclude your reference doesn’t wish to make themselves available to discuss your employment. Realizing that a potential employer would be treated similarly, we are left with no choice but to file our report reflecting our experience with the reference as a formal response to your inquiry, and encourage you to reconsider their value to your job search efforts. However, should your reference later reach out to us within 30 days, we will automatically re-open your case and update your report at no further charge to you. Again, we do not provide refunds in these instances where your reference does not cooperate.
Section 11: Orders Placed on-hold, abandoned, or unattended – There are times when we require action on the part of our clients to help us continue work on their order. We expect clients to respond and participate. Any order placed on-hold, or otherwise abandoned, or unattended due to client non-response for any period of 30 days or more will be permanently closed with no refund.
Section 12: We rely on accurate information provided by our clients to perform work on their behalf. Incomplete, inaccurate or incorrect reference contact information can greatly increase our turn-around times, or make contact impossible. We operate on the basis you have provided us with accurate and complete information. If you do not provide us with complete, accurate reference contact information we be forced to close your case without refund.
Section 13: Right to Refuse Service – At our managements sole discretion we reserve the right to refuse service to anyone at anytime for any reason or no reason at all.